RETURNS / CANCELLATIONS POLICY
We offer returns on all online orders. If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 7 days of receipt and we will issue you a refund upon receipt of the item(s), subject to the terms and conditions detailed below.
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on item(s) of clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.
Exchanges for a different size or colour of the same product are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned.
If an item has been reduced in price (sale or otherwise) there will be no credit (cannot be refunded or returned). Our quality control team will carefully check for defects once returned.
Any damage caused to any product by the consumer, unless proven to be a manufacturing defect, will not be held accountable to JE London Limited.
We offer a 7-day returns/refund policy in line with the ‘sale of goods act’ and with regards to distance selling regulations.
*Please note that promotional offers, warrant the sale as final and cannot be refunded. They are however exchangeable.
PLEASE SEND RETURNS TO:
JE London Limited
61 Victoria Road
Surbiton, Surrey, KT6 4JX, UK
Notify us of your return, and we will endeavor to deal with it promptly.
Please include your original sales invoice and please add notes to the invoice of your preferred return (Refund / Exchange).
JE London reserves the right to withdraw return rights should a product be sent back without the original tags and original sales invoice.
Please contact us at firstname.lastname@example.org if you need further information about returning or exchanging a product.