General Info & FAQ

COMPANY ADDRESS:

JE London Limited
Suite 153 Pegaxis House
61 Victoria Road
Surbiton, Surrey
KT6 4JX UK

 

Company Number: 09889759

General Info: info@jelondon.uk

Customer Care: sales@jelondon.uk

Account Queries: accounts@jelondon.uk

SHIPPING

DELIVERY POLICY

UK & NORTHERN IRELAND

Each order placed is normally sent on a next day service but to be sure of this, select the next day delivery should you wish to guarantee this. Orders can, however, take between 7 and 10 days to receive if the item is out of stock but you will be notified of this via email at confirmation. Deliveries are made by Royal Mail, UPS, Interlink Express/DPD, DHL depending on the service paid for. Certain items and sizes are made to order, however, we will specify in your confirmation e-mail and will outline a clearer delivery period for your order.

HOW MUCH IS DELIVERY?

UK & NORTHERN IRELAND

Standard Delivery (5 Working Days) £3.95

Express Delivery (1-3 Working Days) £6.95

Special Delivery (Next Day) £9.95

 

INTERNATIONAL

EUROPE & NON EU

Standard Delivery (5-7 Working Days) £9.95

Express Delivery (3-5 Working Days) £13.95

WORLDWIDE

Standard Delivery (10-14 Working Days) £12.95

Express Delivery (5-7 Working Days) £25.00

 

PLEASE NOTE FOR INTERNATIONAL ORDERS:

If your order is being posted outside the UK, you may have to pay additional import duties, taxes or custom clearance charges levied by your country. This is particularly likely for higher value orders. Customs Policies vary widely from country to country so we strongly recommend that you check your local customs regulations before placing your order – we wouldn’t like you to have any nasty surprises.

SIZING

Within each product description, you will find sizing referenced. If you are still unsure about which size to choose, please use our contact form below to tell us your size. Please include height, weight and product name, and your measurements. We will come back to you as soon as possible with the right size.

RETURNS / CANCELLATIONS POLICY

We offer returns on all online orders. If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 7 days of receipt and we will issue you a refund upon receipt of the item(s), subject to the terms and conditions detailed below.

Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on item(s) of clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.

Exchanges for a different size or colour of the same product are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned.

If an item has been reduced in price (sale or otherwise) there will be no credit (cannot be refunded or returned).  Our quality control team will carefully check for defects once returned.

Any damage caused to any product by the consumer, unless proven to be a manufacturing defect, will not be held accountable to JE London Limited.

We offer a 7-day returns/refund policy in line with the ‘sale of goods act’ and with regards to distance selling regulations.

 *Please note that promotional offers, warrant the sale as final and cannot be refunded. They are however exchangeable. 

PLEASE SEND RETURNS TO:

JE London Limited

Suite 153

Pegaxis House

61 Victoria Road

Surbiton, Surrey, KT6 4JX, UK

Notify us of your return, and we will endeavor to deal with it promptly. Please include your original sales invoice and please add notes to the invoice of your preferred return (Refund / Exchange). JE London reserves the right to withdraw return rights should a product be sent back without the original tags and original sales invoice. Please contact us at sales@jelondon.uk if you need further information about returning or exchanging a product.

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